Restoration Services in Sugar Hill, Gwinnett County
Estate Solutions serves Sugar Hill with restoration and remodeling - licensed GA GC #RBQA006428, IICRC certified. Call (404) 913-3030.
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Sugar Hill: a city-run gas system and young subdivisions
Sugar Hill was chartered by the General Assembly and incorporated as the Town of Sugar Hill on March 24, 1939, and renamed a city in 1975. Before that it sat on the route from the railroad at Buford to Cumming; local tradition says it was named for a spilled sugar shipment. The city covers about 11.4 square miles of northern Gwinnett at an elevation of 1,079 feet, between Buford to the northeast and Suwanee to the southwest and close to Lake Lanier. Its 25,076 residents at the 2020 Census made it Gwinnett's fourth-largest city. The city itself owns and runs the natural gas utility, which in 2001 drew a petition from more than 1,600 residents over gas prices.
Lake Lanier-side storms in the record
Hail along the north Gwinnett corridor
In February 2005 quarter-size hail fell in Sugar Hill while stones up to golf-ball size fell in Buford and Suwanee. Golf-ball hail was observed in the Sugar Hill and Lake Lanier/Buford Dam areas in April 2009, and in April 2011 amateur radio operators reported hail up to half-dollar and ping-pong size from Norcross to Sugar Hill and Buford. Quarter-size hail fell near Drake Street and Swimming Pool Road in April 2025.
Level Creek and Richland Creek, May 2013
The USGS gage on Level Creek at Suwanee Dam Road crested at 13 feet, four feet above flood stage, with water reaching the bridge, while Richland Creek at Suwanee Dam Road crested at 10.5 feet. Yards and woods along both creeks flooded.
Lightning and falling trees on residential streets
Lightning set a house roof on fire in August 2000, and the county emergency manager reported homes struck on Reynolds Place and Blue Cedar Drive in the summer of 2018. A large pine snapped and damaged a porch on River Island Circle in August 2020, a tree came down onto a structure on Suwanee Mill Drive in June 2022, and others fell at Kimberly Beth Place and Emerald Parkway in December 2024. Two trees fell along Hillcrest Drive in January 2020, one onto a vehicle; part of a large tree snapped near Suwanee Dam Road and Price Drive that June; and a tree came down near Buford Drive and Gravel Springs Road in February 2024.
Snow, too
In February 2020 the public reported 3 inches of snow about a mile north-northwest of Sugar Hill.
Gas, permits and contractors in Sugar Hill
Gas leaks go to the city, not a private utility
The City of Sugar Hill Natural Gas Utility lists (770) 271-2137 for gas leaks and maintenance and (770) 945-6716 for billing and customer service, weekdays 8 a.m. to 5 p.m. at 5039 West Broad Street. Its safety page says to look for blowing dirt, bubbling water or dead patches of plants, listen for hissing near lines, meters or appliances, and if you smell the rotten-egg odor to leave and notify 911 or the city. Do not use light switches or anything that could spark.
Roads in and out
Georgia State Route 20 is Sugar Hill's main road, running 11 miles northwest to Cumming and 12 miles south to Lawrenceville. U.S. 23 runs along the city's southern edge toward Suwanee and Duluth, and I-985 is reached at the Buford border.
Gas heat in nearly two out of three homes
The 2020–2024 American Community Survey finds utility gas heating about 64% of Sugar Hill homes and electricity about 33%. Where a fire, a flooded basement or a fallen tree has reached a gas meter, appliance or line, call the city's gas leak line before anyone restores power or relights a pilot.
Building Services and the 2 p.m. inspection cutoff
Sugar Hill Building Services handles permits and inspections inside city limits, at (770) 945-6734 or building@cityofsugarhill.com. Inspections are requested with the online form or at inspections@cityofsugarhill.com with the permit number; the city says requests received by 2 p.m. are scheduled for the next business day if the information is accurate and the day's inspection workload has not been reached.
Licensed contractors and deck rebuilds
The Building Services page explains that Georgia's State Licensing Board for Residential and General Contractors, created in 2004, licenses contractors; Residential-Basic covers detached one- and two-family homes and townhouses up to three stories. A deck rebuilt under the city's Prescriptive Deck Details must follow those details for single-span, single-level decks, with a copy on site for every inspection. Georgia law requires a call to Georgia 811 at least 48 hours before digging new footings.
Owner-occupied, detached and young
Census estimates count about 8,980 housing units with a median year built of 2003; about 25% were built in the 1990s, 28% in the 2000s and 25% in the 2010s. About 80% are detached houses, about 5% are mobile homes, and about 80% of occupied homes are owner-occupied, with a median of 6.9 rooms.
Sugar Hill: matching the damage to a page
Fire, gas and water
- Fire damage restoration — Lightning roof fires and appliance fires.
- Water damage restoration — Basements, crawlspaces and burst lines.
- Gwinnett County water damage — Our page for water losses in the county.
Hail, trees and decks
- Storm damage repair — Hail-bruised shingles and porches crushed by pines.
- Gwinnett County storm damage — Wind and hail restoration in Gwinnett.
- Gwinnett service area — The full Gwinnett list.
- Buford — Sugar Hill's northeast border.
- Suwanee — Sugar Hill's southwest border.
Damage at a Sugar Hill house? Call (404) 913-3030 once the gas is confirmed safe.
Sources for the local facts on this page
- City of Sugar Hill: Building Services (inspections, 2 p.m. cutoff, contractor licensing, deck details)
- City of Sugar Hill: Gas Utility (leak and billing lines, office)
- City of Sugar Hill: Natural Gas Safety (look, listen, smell; Georgia 811)
- Census Reporter: Sugar Hill, GA housing and tenure, ACS 2024 5-year
- Census Reporter: Sugar Hill heating fuel (B25040), ACS 2024 5-year
- Wikipedia: Sugar Hill, Georgia (1939 charter, name, gas utility petition, area, elevation, 2020 Census)
- NOAA NCEI Storm Events, event 5440990: Feb. 21, 2005 hail, Buford to Dacula
- NOAA NCEI Storm Events, event 164518: Apr. 10, 2009 golf-ball hail, Sugar Hill and Buford Dam
- NOAA NCEI Storm Events, event 298910: Apr. 15, 2011 hail, Norcross to Buford
- NOAA NCEI Storm Events, event 1260498: Apr. 10, 2025 hail near Drake Street
- NOAA NCEI Storm Events, event 447039: May 19, 2013 Level Creek and Richland Creek flooding
- NOAA NCEI Storm Events, event 5156625: Aug. 11, 2000 lightning roof fire
- NOAA NCEI Storm Events, event 760947: June 16, 2018 lightning, Reynolds Place
- NOAA NCEI Storm Events, event 769497: July 16, 2018 lightning, Blue Cedar Drive
- NOAA NCEI Storm Events, event 916480: Aug. 13, 2020 pine onto a porch, River Island Circle
- NOAA NCEI Storm Events, event 1043684: June 17, 2022 tree onto a structure, Suwanee Mill Drive
- NOAA NCEI Storm Events, event 1222663: Dec. 29, 2024 tree down, Kimberly Beth Place
- NOAA NCEI Storm Events, event 876326: Feb. 8, 2020 snow north of Sugar Hill
- Georgia 811 (call before you dig)
- NOAA NCEI Storm Events, event 875830: Jan. 11, 2020 trees down, Hillcrest Drive
- NOAA NCEI Storm Events, event 899542: June 4, 2020 tree snapped, Suwanee Dam Road
- NOAA NCEI Storm Events, event 1163586: Feb. 28, 2024 tree down, Buford Drive
Restoration Services in Sugar Hill, Gwinnett County
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Sugar Hill homeowner questions
What number do I call for a gas leak in Sugar Hill?
Leave the area first, then call the City of Sugar Hill gas leak and maintenance line at (770) 271-2137 or 911. The city operates its own natural gas utility.
When will my Sugar Hill inspection be scheduled?
Building Services says requests received by 2 p.m. through the online form or inspections@cityofsugarhill.com are scheduled for the next business day, as long as the information is accurate and the day's workload has not been reached.
Do I need a licensed contractor to rebuild after damage?
The city's Building Services page notes that Georgia's State Licensing Board for Residential and General Contractors licenses contractors who build or repair homes, under classes such as Residential-Basic and General Contractor.